About half of the 3 billion gamers worldwide use a gaming PC these days.
These incredibly high-powered computers might seem like they’re indestructible, but like any other tech, they experience issues. Whether you’ve physically damaged your gaming PC or there’s something internal going on, you’ll need a qualified gaming PC repair company to get it fixed.
In this post, we’re going to give you a complete guide to finding the right team of PC repair professionals. You can’t trust your precious gaming PC with just anyone. Keep reading and we’ll tell you what you need to look for in a repair company, letting you know what red flags to look out for and questions to ask along the way.
Start With Online Ratings and Reviews
The first thing you should do, when you start having gaming PC issues, is a Google search for computer repair companies in your area. Depending on where you live, there could be dozens in a fairly close range. You’ll need to separate the wheat from the chaff somehow.
One great way to do this is to start with online ratings and reviews. Nothing will tell you more about a PC repair company than the reviews of its former customers. Select a few of the highest-rated companies and go through their reviews, looking for any red flags about repairs or customer service.
You can also ask friends and family if they’ve got any referrals. Referrals are good because you have someone you know and trust vouch for the company, but Google and Yelp reviews work in much the same way.
Do They Have Gaming PC Repair Experience?
With the top-rated PC repair companies picked out, you can start doing a bit of research into each one. There’s a lot you need to think about when doing your due diligence on a company, but their experience should be at the top of the list.
Just because a company repairs PCs doesn’t mean that they know how to repair gaming PCs. Although the same types of components are involved, gaming PCs are specialized pieces of equipment that require specialized knowledge.
Don’t hire a repair shop if they haven’t worked extensively on gaming PCs in the past. An experienced gaming PC repair service will be able to quickly diagnose the problem and explain what needs to be done to save your machine.
Ask to See the Credentials
Any PC repair company, whether they work on gaming PCs or not, should have credentials. When it comes to training, PC technicians don’t necessarily need formal training – nothing replaces on-the-job experience.
What you really want to look for is liability insurance. If you take your gaming PC to a company and they somehow make the damage worse, you want to know that their insurance policy will cover those damages. A company that can’t show you proof of this isn’t one you should trust.
Look for On-Site Computer Support
As you start reaching out to different PC repair shops, one thing you can ask about is whether or not they have on-site support. A broken gaming PC may exhibit very specific symptoms that you might need to explain to the technician directly.
If there’s no technician on-site, then you’re forced to give these explanations to a customer service rep. At this point, you’re entering a game of telephone. At Fruit Fixed, we employ a huge number of talented technicians across our various locations, there are always knowledgeable people around for you to explain your PC issues to.
Do They Have Gaming PC Parts?
The other thing you may want to know is whether or not they have the right parts handy. Whatever’s wrong with your gaming PC, there’s a good chance you may need to replace a particular part. If they don’t have that part, or they don’t use the best parts in general, your machine is going to suffer in the long run.
We’ve always prioritized the quality of our parts at Fruit Fixed. By using the correct parts, we can ensure that you’re getting your gaming PC back in as good or better condition than we got it. You’ll never have to worry about a lagging PC as a result of low-quality replacement parts when you choose us.
What Are the Turnaround Times?
These days, gaming isn’t just about having fun and killing time, it’s a livelihood for some. When your gaming PC breaks down, you may need it back up and running as soon as possible.
As you’re contacting different repair companies, one of the most important questions is regarding turnaround times. How fast can they get your machine fixed and back in your hands?
It all depends on the size of the PC repair operation. Smaller companies may not have parts in stock or they could have a backlog of repairs.
You need a company that can handle what you’re throwing at it. Our turnaround times for computers are typically between 2-4 hours.
You Need Service Guarantees
A service guarantee ensures that you get your gaming PC repaired one way or another. If you take it into a company without service warranties, you may get it back only to find that the same issue persists. At this point, you’ll have to take it in again and pay again.
Service warranties are basically an assurance from your PC repair company that they’ll fix the issue. If it persists, you’ll be able to take it back in for service, free of charge. It’s an important customer service measure that shows a level of confidence in the service that they provide.
Do They Fit into Your Gaming PC Repair Budget?
Lastly, you should always be able to get a quote for the repairs before you settle on a company. The last thing you want is to have your gaming PC repaired only to realize that the repairs were way out of your budget.
Our low price guarantee ensures that you’re not going over budget for your PC repairs. We believe that quality service and low prices can go hand-in-hand, so if you find a cheaper repair service, we’ll beat their price by at least $5.
Choose the Best Gaming PC Repair Company in Richmond
Use these tips to find a gaming PC repair company you can trust. If you’re in Richmond, Fruit Fixed is that company. Since 2011, we’ve quickly established ourselves as the premier repair service for everything from phones to PCs and gaming consoles.
To discuss your damaged gaming PC with one of our helpful professionals, don’t hesitate to contact us ASAP.