Month: November 2021

Xbox has produced some of the most beloved gaming experiences of the last twenty years. From Halo to Call of Duty, this console has long been a staple among gamers. However, its reputation also has a shadow side. Xbox fans going back to the 360 remember the horror stories about the Xbox red ring of death. It became common knowledge that once this ring struck your Xbox, it had met its doom. 

Unfortunately, the ring didn’t stop with the Xbox 360. Instead, it carried over to the Xbox One red ring of death. 

The red ring can occur in Xboxes of multiple generations. Fortunately, there’s some good news. It turns out that your console may be able to survive the red ring. 

How can you do this, you ask? To learn more, check out our guide below! We explain what causes the red ring of death and possible solutions. 

What Causes the Xbox Red Ring of Death?

Many Xbox players can tell you about the red ring of death, but not as many can inform you of its causes. Once you understand these, you have a better chance of fixing the Xbox. 

The red ring functions like lights in many other devices in that it informs you of an error code in the hardware. Think of it as being like a check engine light in your vehicle. 

What prompts this error code? Usually, it indicates a failure in one or more of your Xbox hardware components. Sometimes, though, it can signal that your console doesn’t receive enough power from the power supply.

How can you tell what caused the problem? Often, the system distinguishes issues by using different numbers of flashing lights. 

The Number of Flashing Lights and What They Mean

Different numbers of flashing lights indicate varying problems. Some of these problems are relatively quick fixes, while others may prove more strenuous. 

One Flashing Light: Hardware Failure

If you’ve experienced the Xbox red ring of death, you may have noticed that there are separate flashing lights coming from your console. Other times, though, there may only be one light. 

If there’s one red light, this indicates that a hardware component failed in the system. If you see this light, the TV will also display an error code along with texts in several languages. Hardware problems like this often  require professional help to fix. 

Two Flashing Lights:

When two flashing red lights appear on your Xbox, it indicates that the system overheated. To solve this problem, you can usually just let the system cool down.

First, turn off the Xbox console and unplug it from its outlet. From there, wait for at least thirty to sixty minutes before you start it again. While you wait, take the console to a ventilated area away from its other components.

Once you can tell the console cooled off, you can plug it back into its outlet and restart it. You can also avoid this problem by following some of these tips:

• Place the console in a well-ventilated area away from direct sunlight or heat sources
• Keep the console and its power supply on a cool, steady surface
• Clean the exhaust grill and side panels by wiping them down with a clean cloth
• Keep the console away from heat-generating or vibrating appliances, such as subwoofers

Following these steps helps your Xbox system stay cool and avoid overheating. This way, you can enjoy your gaming experience without having to worry about the system’s health. 

Three Flashing Lights: Power Source Issues

There are a few ways that power sources can cause the Xbox 360 red ring of death. For example, if you have a faulty power supply, the console may not receive enough power to function correctly.

Another cause could be that the power supply cable isn’t fully connected to the console. Usually, this is a quick fix. All you have to do is make sure you plug the cable in all the way. 

A power surge could also cause Xbox 3 rings of death displays. If the power surge comes through the Xbox’s connected outlet, it may cause a failure in your console.

A power surge also provides a straightforward fix. In this case, follow these steps to solve the problem:

• Turn off the console
• Unplug all power cables
• Plug the cables back into the Xbox
• Restart the console

Generally, this process will solve power surge-related problems. In 2008, shortly after the Xbox 360 premiere, these three red lights caused a tremendous problem for users. Many decided to send their consoles back, costing Microsoft over one billion dollars to repair the damage. 

Four Flashing Lights: Power Surges or Connection Problems

In the Xbox 360 and Xbox One, power surges can cause the four flashing red lights. If a power surge or a brief outage occurs while the system is running, it leads to the four flashing lights. Fortunately, this has a quick fix.

All you have to do is unplug the system and plug it back in. Most of the time, this fixes the problem.

Another cause of the four lights can be a little trickier to fix, and it often faces the 360 in particular. This light appears when the console can’t detect an AV cable. 

In other cases, you may have an AV cable plugged in. However, the system doesn’t recognize it due to a severe connection issue. In a case like this, it may be best to take your Xbox in for professional repairs. 

There is some good news on this, though. If your Xbox uses an HDMI connection, it won’t generate this error code. 

Taking Your Xbox to Professionals

If you have the Xbox red ring of death, you may be able to fix it using the solutions in this article. However, hardware and connection issues generally require a little more expertise. Sometimes, it may be best to let professionals handle Xbox red ring of death repair. 

To that end, you can give us a call today! We’ve helped gamers throughout Virginia repair their consoles and resume their gaming experiences. Call us today for an estimate!

You never think it’ll happen to you. Technical issues with PS4s are an inevitable part of gaming life. But like many things in life, a little practical knowledge can go a long way! If you really care about your console and your quality time in the gaming world, then you’ll want to read this article from start to finish. 

We’ve collected a few of the most common PS4 problems along with how they can be fixed. These solutions are often more straightforward than you think, so stay with us for these easy-to-remember tips. 

PS4 Screen Color Problem

Screen color problems can vary. Some may experience their screen looking washed out while others may have huge color imbalances. This likely has to do with your RGB settings being mismatched between your console and TV/monitor.  If you’ve become a victim of this the solution is simple.

If you’re using a monitor, you’ll want to check its RGB Range—whether it runs on Limited, Full, or Automatic. Some monitors may only run on one range and it could be tricky to find out which. If that’s the case, you can google the TV or monitor’s model and check out its RGB Range.

Once you’ve tracked down this information, you want to now make sure that your PS4 is running on the same setting. To do this you want to go to Settings-> Video Output Settings-> RGB Range. Adjusting the setting to fit that of your TV or monitor will realign the colors and you can play your games as they were meant to be seen. 

PS4 Update Problem

Update issues can occur for a variety of reasons. It could be that there are some corrupted files on your system previous to downloading the update file. It could also be that the update file itself is corrupted. Whatever the cause is, you will know when your PS4 fails to update when you see the infamous “Error Code SU-42118-6”. 

To solve this issue, you’ll have to access the PS4’s Safe Mode. This is done by completely turning off your PS4 (just to clarify: this means not using Rest Mode). Wait for the white light on the console to stop flashing, indicating it has finished shutting down.

Now, to access Safe mode, you want to hold down the power button located on the console for 5-8 seconds. If you’ve done it successfully, the console should make two beeps while you’re holding down the power button.  Once the Safe Mode screen appears, you’ll have to connect your DUALSHOCK 4 to the console via a USB cable, as the wireless connection doesn’t work in Safe Mode.

Press the PS button on the controller and you should get access to 7 options. First, you want to give option 5, called “Rebuild Database,” a shot. This will help to clear out any corrupted files on your system. Your system should either shut down or reset after this process. Either way, return to Safe Mode and, this time, go to option 3, entitled “Update System Software”.

In this option, you will receive 3 additional options. Choose the third, called “Update Using Internet”. This should almost always give you a successful update. In fact, we recommend only ever updating your system using this method. 

PS4 WiFi Connection Problems

Something all PS4 gamers have to come to terms with is the fact that Ps4s have a poor wireless receiver. The best mode of internet connection for a PS4 is to use a LAN cable, which can increase your download speed by over 100%. but if you insist on using WiFi, the first thing you want to do is find a way to get your console as close to your router or booster as possible. 

There are a few things you will then want to check. One of the most common is to confirm that you have the latest update (see the previous tip). WiFi connection issues may stem from a firmware malfunction. 

Another trick could be to change the DNS server. To do that, access Settings-> Network-> Set Up Internet Connection-> Use Wi-Fi-> Custom-> (Your wifi network)-> Automatic-> Do Not Specify-> Manual. There you can type in a new primary and secondary DNS of your choice. 

If none of these options have worked, you could try resetting your network connection settings. Bear in mind this resets the majority of your console’s customized settings including your DUALSHOCK 4 settings. Your games and save data will be safe though.

To do this access Settings-> Initialization-> Restore Default Settings-> Restore. This will clear out any information that may be causing your WiFi connection issues. But only use this as a last resort. It’s worth checking that your router is not poorly connected or your provider or PlayStation Network are not having issues of their own.

PS4 Controller Problems

This is in reference to connection issues. Hardware issues such as drifting and sticking are best left to the pros.

If there are any connection issues, check first that the USB cable and that the charging port is not damaged in any way. 

A common mistake that often is made is that people try to connect while another pad may be connected first. To fix this, make sure that any other controllers are first switched off before switching or turning on a new controller. Connect the desired controller to the USB cable and press the PS button on the controller. It should connect instantly. At this point, you can then remove the cable if needs be. 

If that doesn’t work, try resyncing your controller to the console. To do this access Settings-> Devices-> Bluetooth Devices. On this page, select your controllers and select “Forget Device”. Now, resync them by, once again, reconnecting the controller to the cable and pressing the PS button. 

There is also a reset button on the back of the controller. it’s a small hidden button on the top right side of the device near a screw. using a small tool, like a toothpick or an unfolded paperclip, to press the button for about 5 seconds. Repeat the USB and PS button process to reconnect to the console. 

PS4 Problems Beyond Your Ken

Granted, not all PS4 problems can be solved by adjusting the settings. At times, there are deeper issues at work. In this case, it may be wise to contact the pros.

Your console is precious, and while some dare to open it up and start tinkering under the direction of a YouTube video, the cost of a single slip of the hand could mean having to buy a new console altogether. 

Leaving it to the pros is far cheaper and less painful. So why not find a repair store near you and give your PS4 and your gaming time the attention it deserves!

With the release of the Nintendo Switch and PlayStation Vita, handheld gaming earned renewed prominence. One of the primary appeals of the Switch was that players could enjoy a game anywhere. You could sit and play in your leisure hours at home or enjoy a game while traveling. 

Handheld games make for fun and convenient gaming experiences. However, handheld game systems suffer technical difficulties like any other console. When these occur, players often have no idea how to fix the issue. 

If that describes you, don’t worry! We’ll explore typical problems in the Nintendo Switch and PlayStation Vita, along with their solutions. So, let’s get started!

Dead Pixel Problems in Nintendo Handheld Games

In the past, Nintendo handheld games have experienced issues with dead pixels. By dead pixels, we mean dark patches and spots that appear on a device’s touchscreen because of stuck or dead pixels. 

While the Nintendo Switch is the most recent console to suffer from this problem, it’s not the only example. When the Nintendo DS first launched in 2004, a similar issue occurred with its touchscreen. 

Unfortunately, there’s not really a way to repair this problem. Dead pixels usually happen because of issues with individual LCD screens. 

Instead, your best bet is to return the Switch and purchase a new one. You have the highest chances of returning the Switch if you bought it online. The Consumer Contracts Regulations allow you to return any online purchase within 14 days.

If you bought the Switch in-store, you may have a tough time returning it. Nintendo does not recognize this issue as a defect, so warranties usually won’t recognize the issue in their coverage. 

Switch Handheld Game Console Won’t Turn On

This issue can be a little tricky. Sometimes, Switch owners can’t turn their handheld games on. The most common explanation for this is that the battery died. 

We’ll assume, though, that you’ve already thought of that and charged the device. If your handheld game console still won’t turn on, it’s possible that the screen froze in a black screen position.

How can you tell if this is the problem? Nintendo suggests taking your Switch into a dark room. If you notice light coming from the black screen, your console has frozen.

What’s the solution? Hold the POWER button down for at least twelve seconds. Doing so will turn off the console. 

Once you’ve done so, press the POWER button again to turn it back on. In most situations, this approach can solve the problem.

A similar problem sometimes occurs with the PlayStation Vita. Fortunately, if the Vita has a weak charge, it’s easier to tell. A blinking orange light will show that the Vita needs to charge.

If the screen is turned on but unresponsive, try a similar approach as for the Switch. Hold the power button down for about thirty seconds. Doing so will cause the system to shut down. 

From there, give the system a little time to rest. In about an hour, turn it back on and see if the screen operates this time. 

Running Out of Storage for Handheld Games

What happens if you download enough game software that you run out of storage? Unfortunately, this is easy to do on the Switch. Nintendo only provided 32GB of storage space, six GB of which run the operating system.

Fortunately, there’s an easy workaround! The console supports microSD cars, which you can insert in the opening beneath the kickstand. This way, you can significantly increase your storage capacity. 

Joystick Stops Responding

Joystick issues affect both the Nintendo Switch and the PlayStation Vita. However, they often happen for different reasons.

The PlayStation Vita’s joysticks and buttons may cease to respond because of sweat and grime. Over time, these materials work their way into the buttons, causing them to jam. 

Early in the Switch’s production, gamers noticed issues with their left Joy-Con when playing the system in its console form. Often, this happened as a result of a weak connection between the Joy-Con and the console. 

If you notice this problem in either system, the solution is usually to let professionals repair or replace the affected part. Find a reputable repair service today if you experience this issue. 

Memory Card Issues

The PlayStation Vita still uses a memory card system like many consoles before it. Sometimes, using a memory card comes with a set of difficulties.

A Vita system may have a hard time locating your memory card. Usually, this means that the card got bumped out of place. If your system can’t find the memory card, check to make sure it’s installed correctly.

If the card is in the right place and the system still won’t pick it up, turn off the system. Then, remove the memory card and inspect it closely. 

Do you notice any debris in the contact pins? If so, this could be the cause of your connection problems. Gently wipe the debris off of the card.

Next, turn the Vita back on. When you do, you should see a message that says there is no memory card installed. With the system on, re-insert the card. 

Make sure you hear a clicking noise when you put the card back in. This sound indicates that the card went in all the way. 

Sometimes, a similar problem happens for Nintendo Switch games. Since these games operate like SD cards, their contact pins could also get dirty. If your Switch doesn’t recognize your game card, wipe it down thoroughly and try again. 

Bring Your Device to Us

The solutions in this article can fix many issues found in handheld game systems. But, several other problems could affect your consoles that we haven’t covered here. 

If you can’t play your handheld games the way you’d like, bring your system to us! We have expertise in all sorts of technology, ranging from iPhones to handheld retro game console systems. Call us today to receive an estimate!

Did you know that Microsoft has sold almost 50 million Xbox One units since their launch? 

With that much hardware, it’s no wonder that various problems can occur while using the console. Of these issues, a random Xbox restart while playing your favorite game can be one of the most frustrating. While it is annoying to lose your progress, most of the time, the problem will resolve with a few simple troubleshooting steps. 

In this article, we’ve compiled a list of 5 tips for troubleshooting a repetitive Xbox restart. Continue reading to learn more about the reasons behind the malfunction and how to fix it so that you can get back to gaming. 

Reasons for the Malfunction

There are a few reasons why your Xbox is restarting on its own. Below is a list of the most common causes for the issue. 

Overheating

When an Xbox becomes too hot, it will shut itself off to prevent heat damage to its internal hardware. When the Xbox does this, it doesn’t immediately mean there is something damaged or broken. Using this safety protocol prevents the development of an even larger problem down the road. 

Feel around on the console for areas that feel hot. Keep in mind that it is normal for the device to feel warm near the vents. 

Power Mode Settings 

Another reason you’re Xbox is stuck in a loop of perpetual restarting could be its power mode settings. The Xbox One allows you to set up a function that makes the console shut down after a certain period of inactivity.

Faulty Power Supply Unit

Because the Xbox One has an external power supply unit, it is more susceptible to power surges, elemental damage, and general wear and tear. If your PSU is damaged, the result could be a broken Xbox that keeps turning itself off and on again. 

Game Glitches

Sometimes games can have bugs that cause severe damage to your console’s operating system. If you notice that your Xbox crashes to the home screen or restarts when playing a certain game, it’s a safe bet that a bug is the culprit. 

Internal Hardware Failure

For some unfortunate users, the hardware inside of the console is damaged. Consoles require hundreds of tiny parts that are all designed to work in a specific way. When one of these components begins to fail, it is possible for other parts of the system to fail as well.

If none of the other reasons listed above seem to be the reason behind the system failure, it is likely that the internal hardware is damaged or broken. Problems like this are harder to diagnose and must be taken to a technician for a thorough review of the device. 

Fixing an Xbox Restart

So you’ve got a broken Xbox? When it comes to fixing it, it’s important to follow these specific tips. By doing so, you’ll have the issue resolved faster and will be back to playing in no time. 

1. Unplug the Xbox

A lot of times, the Xbox is overheating. If you’re Xbox begins to restart itself, the first thing to do is unplug it. 

2. Diagnose the Problem

After the console is unplugged, it’s important to look for the source of the problem. Check for hot spots on the console and PSU before looking at your console’s power mode settings.

3. Follow the Troubleshooting Steps

Once you’ve diagnosed the problem, it’s time to take action. Follow the troubleshooting steps listed below to get it running smoothly. 

4. Test Your Solution

After finding the source of the problem and implementing the necessary troubleshooting actions, it’s time to test it out. Plug your console back in and turn it on.

If the problem has ceased, congratulations! You’ve successfully fixed your console. If the problem persists, it’s time to take it to a professional. 

5. Take it to a Pro

Sometimes we can’t always fix Xbox One glitches from home, but lucky for us, there are professionals that can. If, after troubleshooting, the problem continues, take the device to a professional repair shop. 

Troubleshooting Action Steps

Depending on your diagnosis of the problem, there are a few different actions that will resolve it. Below is a list of troubleshooting steps that will get your console back to its former glory. 

For a Console that is Overheating

If your console is overheating and shutting itself down, it is important to leave the console off for at least an hour to prevent hardware damage. Once the device is off, take a can of compressed air and spray the vents to release built-up dust and debris. 

After the device has cooled down and the excess debris has blown off, place the device in an open area to prevent it from overheating in the future. Be certain to leave ample room around the vents to allow airflow. 

For a Broken PSU

If you notice that the PSU LED light won’t turn on or the entire unit is overheating, it is important to unplug it from the Xbox and outlet. 

If the PSU is overheating, unplug it for at least an hour. While you wait for it to cool down, take your can of compressed air and spray it around the unit. This will help clear up any airflow blockages. 

If the PSU LED, light isn’t turning on, follow this guide by Microsoft that will help you resolve the power supply failure. 

For a Game Glitch

If you’ve discovered that a certain game causes this problem, the first thing you’ll want to do is stop playing it. Game glitches can sometimes damage the console’s operating system and bring even more issues. If a game glitch is causing the Xbox restart, it is important to contact the proper customer support terminals for the game. 

For Wrong Power Mode Settings

One of the easiest and most annoying reasons for the malfunction is incorrect power mode settings. To adjust your settings, read this article by Microsoft. 

For Broken Hardware

If, after following the troubleshooting steps listed above, the problem still doesn’t resolve, it’s time to call in an expert. It’s probable that the internal hardware of your device needs replacing. For more information about electronic repair shops, and the benefits of working with one, check out this article. 

Get Back to Gaming

There’s nothing worse than a repetitive Xbox restart malfunction that never seems to end. By following our tips above, you’re guaranteed to have the problem resolved quickly, so you can get back to playing your favorite games. If you think you need a professional’s touch, contact us, and we’ll get it fixed in a jiff.