Most of the time, your PS4 controller will work as intended. On the rare occasion it doesn’t, though, it can really ruin your day.
Fortunately, the PS4 has been around for a long time. By now, we’re very familiar with all its faults, quirks, and features. Needless to say, this makes troubleshooting a PS4 controller a relatively simple process.
Not sure where to start? Here’s a list of the most common PS4 controller problems and what you can do about them.
Controller Won’t Pair to Ps4
The fastest way to pair a controller to a PS4 is to plug it in using a micro-USB cable. Then, press and hold the PS button for a few seconds.
If this connects the controller to the PS4, the light bar should light up. If it doesn’t, the light bar will only flash for a bit before turning off. In this case, try restarting the console and repeating the above method.
If the controller still doesn’t respond, it’s best to reset it entirely. Turn the PS4 off, flip the controller, and look for a small hole next to the L2 button. This hole hides a button that resets a controller to factory settings.
To reach this button, you’ll need a pointed tool like a bent paperclip. Jam it in there until it gets to the button, then hold it there for about five seconds. Your controller should now have no issues pairing to the PS4.
Controller Keeps Disconnecting
Even if you connect the controller to your PS4, it may disconnect while you’re playing. There are a few remedies for that as well.
First, make sure that the controller’s battery isn’t almost dead. This is an obvious thing to miss, but it’s still worth checking out. Hold the PS button to display the Quick Menu, and you’ll see the battery life at the bottom.
If the battery seems fine, your controller may be too far from the console. The standard range for Bluetooth is about 30 feet. Remove any routers or metal objects between the controller and PS4, as they may block the signal.
Is your controller disconnecting while you’re watching movies or media apps? Head to Settings > Power Save Settings and set the controller to never turn off. That will prevent it from disconnecting while it’s idle.
Trackpad Isn’t Working
Newer PS4 controllers don’t have trackpad issues too often, but they do happen. Most of the time, cleaning the trackpad should do the trick.
Start by making a 50/50 measured solution of water and isopropyl alcohol. Slightly dampen the trackpad with the solution, then clean it up with a microfiber cloth. Wait for the controller to dry and turn it back on.
Don’t try to speed up this process by using compressed air. The only thing this will do is push some of the liquid into the controller.
If the trackpad is broken, it’s time to start thinking about the PS4 controller repair. Replacing it won’t work, as these parts aren’t readily available. Plus, a replacement could compromise your controller’s USB port.
Controller Isn’t Charging
If your controller isn’t charging, try testing your USB cable on another device. That will ensure that the issue lies with the controller itself.
Once you’ve determined that the cable is fine, plug it back into the controller. Then, inspect it by giving it a light touch. If the cable seems loose or not secure, there’s a chance that the USB port needs some cleaning.
First, get a can of compressed air and blast some air inside the port from 2-3 inches away. This should remove any dust or grime buildup. Once the dust is out, clean up the residue with a microfiber cloth.
Now, get a toothpick or another type of thin needle. Wrap a slightly damp paper towel around your toothpick and use it to wipe out the inside of the port. Once the controller is completely dry, turn it back on.
Controller Can’t Hold a Charge
Not being able to hold a charge is another common PS4 controller problem. The older your controller is, the higher the chances of this happening.
In 99% of cases, this indicates an issue with the battery. Batteries degrade over time, and some degrade more harshly than others. There are ways to save battery life, but this is only a temporary solution.
Other than getting a new controller, your best bet is to replace the battery. That said, doing it yourself will likely void the warranty. If your warranty is still valid, have the dealer replace the battery.
To do this yourself, you’ll first need to remove the four screws at the back of the controller. Use a pair of tweezers to pull off the plastic cover. Then, detach the ribbon that’s connected to the motherboard.
Now, use the tweezers to detach the battery plugs from the motherboard. Do this by gently rocking them side-by-side to loosen the plug. Lift the old battery, plug the new one in, and reassemble the controller.
Buttons Are Getting Stuck
No matter how much you care for your controller, expect some wear and tear. For example, the analog sticks and buttons may start getting stuck.
Again, isopropyl alcohol is the best solution here. Rub some of it on a Q-tip and apply to all the buttons and sticks on the controller. Press the buttons and rotate the sticks to allow the solution to penetrate.
Once you’re done applying the solution, let your controller dry before turning it on. If the issue persists, give this method another shot. If that doesn’t help either, you may need a new controller.
Leave ps4 Controller Problems to the Pros!
With some luck, the above methods will help you solve your PS4 controller problems. If this isn’t the case—or you’re uncomfortable with some of the steps—your best bet is to take the controller to a professional.
At Fruit Fixed, we take pride in offering our clients the highest repair standards. That includes experienced technicians, high-quality parts, and fast turnarounds. Contact us here to learn more about our services!
